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Troubleshooting Nest Baby-sit and Nest Observe condition letters and mistake codes

If you're installing Google Nest Guard or Google Nest Discover and something goes wrong, you'll see a aid code or message in the app. The issue could be with Bluetooth, Wi-Fi, your internet connectedness, or something else.

The app as well keeps you informed well-nigh the status of Nest Guard and each of the Nest Detects in your home.

• The Info button on Guard might calorie-free up to help alert you to one of these letters.

• Security History and notifications help you stay informed about day-to-day activities.

The steps below should help you connect your Guard or Detect virtually of the time. Read all the directions advisedly and complete each step earlier moving on to the next.

Troubleshoot installation help codes

The post-obit help codes that might show up when a connection fault occurs during installation or setup. Follow the steps beneath to troubleshoot.

Nest Guard		Nest Detect		Nest Tag
NF001 NF002 NF003 NF004 NF005 NF008 NF010 NF011 NF012 NF014 NF015 NF016 NF017	NF018 NF019 NF020 NF021 NF022 NF023 NF024 NF027 NF028 NF030	NF001 NF002 NS003 NS010 NS011 NS012 NS014 NS015 NS016 NS017 NS018 NS019 NS020	NS021 NS022 NS023 NS024 NS030	NT003

1. Bank check if Baby-sit'south Info button is lit up

If the Info button on your Guard is lit, information technology means that something needs your attention. Press the Info push button and Guard will tell you what's wrong so you tin prepare it.

2. Make sure Bluetooth is on

Turn Bluetooth on in your phone's settings. The app may let you know that you need to turn on Bluetooth to continue setup. Otherwise, enable Bluetooth, and so try setting upward your Baby-sit,  Observe or Tag in the app once more.

iii. Restart the app

iv. Bank check for an app update

v. Restart your telephone

Restart your phone by powering it off completely then turning information technology back on over again. This is typically done by holding down the power or volume push button, or in the Settings menu. Once your phone has restarted, try setting up Guard or Detect again.

six. Connect to the right Wi-Fi network

Brand sure your phone is connected to the same Wi-Fi network y'all want to use for your Nest Secure alarm system. If your phone is connected to a different network, you lot won't be able to add together Guard or Detect to the app.

Important: Make sure y'all're not trying to connect to a invitee network,, or other types of networks that won't work with Nest products. These networks ordinarily open a landing page for you lot to take terms and weather or enter a password.

7. Bring Guard, Detect, and the router closer together

Temporarily move everything closer together while you go through setup About 3-vi feet (1- two meters) away is good, simply don't bring them closer because this tin can cause interference. Also, make certain at that place are no walls, mirrors, or any other large objects between your Nest products while trying to add them in the app.

Once you lot've completed setup, you tin can install Guard and Detect further away. They only need to be close during setup.

8. Bring Guard or Detect closer to other Nest products in your home

If y'all take whatsoever other Nest products in your home, such as a camera or thermostat at least 1 of them needs to be within about thirty feet (10 meters) of Guard or Detect. Try bringing Guard or Detect closer to your other Nest product and restarting them all. And so, try setting up Guard or Observe once more.

9. Restart the router and other network equipment

Turn all your network equipment off. This includes routers, modems, and gateways. Wait a few minutes before turning everything back on, then endeavour setting upward Guard or Discover again.

Note: If yous have a range extender or extra routers, try disabling them, then try using the Nest app to ready Guard or Detect once more.

10. Restart Guard

1. If your organisation is armed, disarm the organization.

2. Press and concur the "5" key (the button with the raised dot) for 15 seconds. Your Guard volition low-cal upwards and after a short delay should speak "Hi from Nest."

3. Try setting up Guard or Notice again.

eleven. Cheque for an update on Guard

If you were able to add together Baby-sit in the app, merely are having problem with your Detect, check if there'southward a software update bachelor:

1. Press and hold the "2" key on your Guard. This will be the top middle push.
2. Continue holding until y'all hear "Release to check for updates." Release the push button and wait a few minutes while your Guard updates.
3. Your Guard will allow you lot know when it'south finished past proverb "Hi from Nest."

12. Factory reset Guard or Detect

Follow the steps to reset your Discover or reset your Guard to mill default settings, and so attempt setting it up in the app once more.

Note: If you lot're setting upward your Detect, manufactory reset your Observe first and cheque whether that resolves the issue. If not, then mill reset your Guard.

thirteen. Additional help

In general, you'll as well want to make certain that your network equipment meets all the requirements listed in our recommended settings for Wi-Fi routers article. If you're non sure how to do this, check the user guide, or visit the manufacturer'southward website.

The following scenarios are less mutual. Try these if none of the suggestions higher up worked.

• Check your firewall: If you're using a firewall, you can endeavor temporarily lowering its security level to allow the Nest app to add your product to your network. If you don't know how to do this, contact the person or service provider who prepare upwards your firewall.
• Switch to DHCP: Your router may not be configured properly to work with Nest Secure, which uses DHCP to connect to your Wi-Fi network. Bank check that your router has DHCP enabled.
• Whitelist Guard's MAC address: If your router is using MAC address filtering, see our information nearly adding your Guard's MAC address to the whitelist.

Check your router and admission signal settings: Make sure your Wi-Fi equipment is using our other recommended router and admission signal settings.

Troubleshoot condition messages

After you've installed Nest Secure, it can requite you information about its current status. If Baby-sit or Detect needs something from y'all, the Info button on Guard will low-cal up.

Press the button to hear the spoken message.

Nest Guard status letters

To view messages from your Baby-sit in the Nest app:

1. Open the Nest app.
2. Tap Security .
3. Messages are displayed under the location name of your Guard, which is the first item in the list.

What the Nest app will say	What it means and what to practise
Motion detection off	Guard is working properly. Whenever Nest Secure is set to Habitation and Guarding , Guard won't look for motion in your domicile. So yous'll encounter this message as a reminder that your arrangement is working but won't sound an alarm for motion. Whenever Nest Secure is ready to Away and Guarding , Guard looks for motion by default. So if y'all see "Motion detection off" when your system is set up to this level, it means that someone has changed Away and Guarding settings to not look for motion.
Motion detection on	Baby-sit is working properly. It will ordinarily look for motion whenever Nest Secure is set to Abroad and Guarding . And so if you don't meet this message when your arrangement is set to this level, it means that someone has changed Away and Guarding'south setting to not await for motion.
USB Cable Removed	The ability cable has been removed from the back of Guard. Reattach it to dismiss this error. Keep in mind, if someone unplugs Guard from the wall socket, the Nest app volition say "Using bombardment" instead.
Using cellular	Guard has lost its Wi-Fi connection and has started using cellular backup instead. When Wi-Fi becomes bachelor once again, Baby-sit will switch dorsum automatically. Note: You'll only see this message if yous take a subscription that includes cellular backup.
Offline	Guard has lost its Wi-Fi connection. If you accept a subscription that includes cellular backup, this bulletin will too appear if Guard can't connect to cellular service. When Wi-Fi or cellular service becomes available again, Guard will no longer appear equally Offline.
Using battery	Guard is not getting power from the outlet, and then information technology'southward using its backup bombardment This might happen if Baby-sit gets unplugged or if your home loses power. Note: if your business firm loses power then your habitation Wi-Fi will probably go down likewise. In that case, Guard won't be able to tell you information technology's using battery power unless you have a subscription that includes cellular backup. Instead, Guard volition simply announced as Offline.
No cell backup	Guard has lost its connection to cellular service. This message volition merely appear if you lot have a subscription that includes cellular fill-in.
Home network jamming	Guard has sensed an effort at wireless signal jamming, which will trigger the alert and send a notification to your phone. Although we don't await this to happen very often, information technology could mean someone is trying to disable wireless devices around your abode. Contact local law enforcement if necessary.
No passcode fix	You might see this message if you've recently added Nest Secure to your home simply didn't set a passcode for information technology. A passcode is required, so delight read our instructions about how to set up your passcode .
Nest network down	Guard is unable to communicate with any of the Detects or Connects in your dwelling house. Try restarting Guard. If that doesn't work, contact Nest Back up for further troubleshooting.
Hardware failure	Something inside Guard is non working properly. Contact Nest Support for further troubleshooting.

Nest Detect condition messages

To view messages from your Detects in the Nest app:

1. Open the Nest app.
2. Tap Security .
3. Each Detect is listed according to its location name. If in that location are any messages, they'll announced under each Find'southward proper noun.

What the Nest app volition say	What it means and what to do
No motion detected	Find is working properly. When Nest Secure is set to Away and Guarding , Detect will wait for motion. This message ways information technology hasn't sensed any.
Closed	Find is working properly. The door or window it's installed on is closed. If Nest Secure doesn't seem to be sensing when your window or door is closed, bank check your Detect.
Open	Unremarkably this ways Detect is working properly and the door or window it'due south installed on is open up. There's one exception: if the door or window is closed but the Nest app says information technology's open up, it may exist considering Detect's open-close magnet fell off. How to reattach Nest Observe if it has fallen If Nest Secure doesn't seem to be sensing when your window or door opens, check your Detect.
Open • Ignored	Someone in your home used Tranquility Open on a door or window to exit or get some fresh air.
Offline	Find has lost its connectedness to Guard. Troubleshoot when Detect goes offline
Tamper	Detect is no longer making contact with its backplate. This could take been due to deliberate tampering, being knocked downward accidentally, or falling off for some other reason. To dismiss the mistake, carefully align the Observe with its back plate and so snap information technology into place. Important: If you continue to come across the "Tamper" message after snapping Detect back in, pull it off and snap it back in again. Make sure information technology's correctly aligned with no gaps or uneven spaces between Observe and the backplate.
Depression bombardment	Notice'due south bombardment is low. Replace information technology soon. How to replace Detect'due south battery
Supplant battery	Detect'south bombardment is very low and needs to be replaced immediately. How to replace Detect's battery
Hardware failure	Detect isn't working properly. Try restarting it. Do not reset it to mill defaults. How to restart Nest Discover If the message withal appears in the app afterward y'all restart Detect, contact Nest for further back up.
Updating software	Find is updating its software. Await a few minutes for the process to consummate.
Finish Setup (mobile app) or Setup incomplete (Nest web app)	Setup did not complete for Detect. Tap the message in the Nest app on your phone to complete setup and dismiss the message.

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Source: https://support.google.com/googlenest/answer/9293650?hl=en

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